You may return any auto-ship or non-auto ship items sold on UriAlive.com within 30 days from the date of purchase for a refund of the product price only (shipping fees are non-refundable), less the processing and handling fees, accompanied by a copy of your original invoice. Refund requests must be sent izen writing by email to [email protected]
The cost of shipping and handling of returned items is shouldered by the customer. UriAlive.com will only pay for the cost of return shipping plus refund the original cost of shipping if the return was a result of our error.
We make every effort to ensure the proper handling, packing, and delivery of your order. However, please understand that, on rare occasions, the package can be damaged during transit. If you feel that your order was damaged during transit, report it immediately
to our customer support, and we would be happy to assist you in processing the return and replacement of your order. We shall not be held responsible for any lost or stolen packages, but rest assured that our customer support team will attempt to assist you in investigating the issue. Moreover, we highly recommend for any stolen packages to be reported to the police as soon as possible.
Please note that all items should be returned in their original product packaging. Returned items that are not in the original package will not be accepted and will not be processed for any refund or replacement.
Please take note of the refund policy for the one-time purchase of our 3-bottle package and the 6-bottle package: